Estonia as a Proactive Government

Estonia as a Proactive Government


Estonia has taken aim at ensuring that the next level of development of e-services is the so-called “invisible event services”, where several services related to the same life or business event (so called part-service) are grouped together in such a way that they appear as a single seamless service to the user. The event service is provided proactively, if possible, with a maximum of one click, or (ideally) automatically based on the data. A life event can be, for example, the birth of a child, the construction of a house or retirement; a business event such as starting a business, recruiting an employee or ending a business. The biggest impediment to the development of such services has been the lack of authorities' willingness to assume broader responsibility, including for services within the scope of other institutions, or the lack of cooperation from other institutions with their respective initiatives. In the future, Estonia plans to develop data-based comprehensive services in cooperation with public authorities, linking different areas, levels and institutions and creating a proactive event-based solution for customers.



2-4-1 Marunouchi, Chiyoda-ku, Tokyo
Marunouchi Building, Room 5


April 24, 2019 at 05:00PM - 06:00PM